Terms of service

Last updated: November 2, 2026

These terms apply when you browse licenseflix.com or buy from us. By placing an order you agree to them. They sit alongside our Refund Policy, Warranty, Shipping Policy and Privacy Policy, which form part of the same agreement.

1. Who we are

LicenseFlix sells digital licenses for Microsoft software. Our business address is 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States. You can reach us at support@licenseflix.com.

2. What you are buying

Every product we sell is a digital license key, delivered by email, together with a link to the official Microsoft download and activation instructions. Nothing is shipped physically.

The key gives you the right to activate and use the software. Your use of the software itself is governed by Microsoft's own license terms, which you accept when you install or activate it. Where those terms and ours differ on how the software may be used, Microsoft's terms apply.

Unless a product page says otherwise, one key activates one device. Perpetual licenses do not expire, but each product receives updates only for as long as Microsoft supports that version.

3. Using the site

You must be old enough to enter a binding contract where you live, and the information you give us at checkout must be accurate. In particular, the email address must be one you can access, because that is where your key is sent.

4. Orders, prices and payment

• Prices are shown in US dollars and include everything you pay us. There are no shipping charges.
• An order is accepted when we deliver the key. Until then we may decline or cancel it, for example if payment fails a fraud check, if stock runs out, or if a price was displayed in error. If we cancel, you get a full refund.
• We may limit the quantity of a product per order or per customer.
• Payment is processed by our payment provider. We do not see or store your full card details.

5. Delivery

Keys are delivered to the email address entered at checkout. Delivery times, and what happens when an order is held for a check, are set out in our Shipping Policy. If your email has not arrived, check your spam folder and then contact us.

6. Activation and looking after your key

• Install the exact edition you bought. A key for one edition will not activate another, and this is the most common cause of activation errors.
• Keep your key private. Once it has been delivered we cannot control who uses it, and a key shared with someone else may stop working.
• If activation fails, contact us with your order number and the error shown on screen. Please do not keep retrying a failing key.

7. Refunds and warranty

All sales are final once your key has been delivered. We do not refund a delivered key for a change of mind or because the wrong edition was bought. If a key we sold you does not work through no fault of your own, report it within 30 days (7 days for keys that are added to a Microsoft account during setup) with your order number and a screenshot of the activation error: we replace it, and if we cannot replace it we refund you. An order can be cancelled for a full refund until the key has been sent. The full rules are in our Refund Policy and Warranty.

8. Payment disputes

If something is wrong with an order, please contact us before opening a dispute with your bank or card issuer. Most problems are resolved in one exchange. If a dispute is opened, we may share the order and delivery records for that purchase with our payment provider.

9. Business and volume orders

Business customers can enter company details at checkout to receive an invoice in the company's name. For purchase orders, larger quantities or server licensing, contact us for a quote. Server products also require Client Access Licenses for each connecting user or device; we will help you work out the correct number.

10. What you may not do

• Resell, sublicense or redistribute keys bought from us without our written agreement.
• Use the site or our products for anything unlawful or fraudulent, including purchases with payment details that are not yours.
• Interfere with the site, attempt to access systems or data you are not entitled to, or collect data from the site by automated means.

We may cancel orders or refuse service where we reasonably believe these terms have been broken.

11. Trademarks and content

Microsoft, Windows, Office, Visio and related names are trademarks of the Microsoft group of companies. We use them only to identify the products we sell; their use does not mean Microsoft sponsors or endorses LicenseFlix. The text, images and design of this site belong to LicenseFlix and may not be copied without permission.

12. Disclaimers

The software itself is made by Microsoft, and its features, performance and support lifecycle are determined by Microsoft. Apart from the commitments in our Refund Policy and Warranty, the site and our products are provided as they are, to the extent the law allows.

13. Limit of our liability

To the extent the law allows, our total liability for any claim relating to an order is limited to the amount you paid for that order, and we are not liable for indirect or consequential losses such as lost data, lost profits or business interruption. Nothing in these terms limits liability that cannot be limited by law, and nothing affects your statutory rights as a consumer.

14. Your responsibility to us

If you break these terms or the law when using our products, and that causes a claim against us, you agree to cover the reasonable costs we incur as a result.

15. Privacy

How we handle personal information is described in our Privacy Policy.

16. Governing law

These terms are governed by the laws of the State of New Mexico, United States. If you are a consumer living elsewhere, you keep any protections the law of your country gives you.

17. Changes

We may update these terms. The version that applies to an order is the one shown on this page when the order was placed. The date at the top shows when they last changed.

18. If part of these terms is invalid

If a court finds any part of these terms unenforceable, the rest continues to apply.

19. Contact

Questions about these terms: support@licenseflix.com, or see our contact page.