Shipping policy
Everything LicenseFlix sells is delivered digitally. Nothing is posted, there is no courier, and there is no shipping charge at any order value or to any country.
How delivery works
When your payment is confirmed, an email is sent to the address you entered at checkout. It contains:
- Your product key
- The official Microsoft download link for the exact edition you bought
- Written activation instructions for that product
- Your order number
No physical item is dispatched. You are buying a license and a download, not a disc.
How long it takes
Delivery is automated and normally arrives within minutes of payment clearing.
Some orders are held briefly for a fraud or licensing check — larger quantities and server licenses more often than others. If yours is held, we email you rather than leave you waiting without explanation.
If you have not received your key within 2 hours, contact us. That is the point at which something has gone wrong and we want to hear about it.
If your email has not arrived
Check your spam and promotions folders first; automated order mail is filtered there more often than anywhere else. If it is genuinely missing, contact us with the email address you used at checkout and we will resend it. There is no charge for a resend.
Wrong email address
If you mistyped your email at checkout, tell us your order number and the correct address and we will resend the key there. We may ask you to confirm details of the order first, because a license key sent to the wrong person cannot be recalled.
Where we deliver
Worldwide. Because delivery is by email there are no regional restrictions on our side. Some Microsoft licenses are region-locked by Microsoft rather than by us; where that applies, it is stated on the product page.
Taxes
Digital goods are not subject to customs duty. VAT or sales tax may apply depending on where you are; any tax that applies is calculated and shown at checkout before you pay, so the price you confirm is the price you are charged.